Terms and Conditions
Last updated: 08/08/2025
Please read these Terms and Conditions (โTermsโ) carefully before using the website or services operated by Framer Labs (โweโ, โusโ, or โourโ). By accessing or using our website and services (collectively, the โServiceโ), you agree to be bound by these Terms. If you do not agree to any part of the Terms, you may not access or use the Service.
1. General Provisions
a. Framer Labs is a premium digital design agency that provides Web Design, UI/UX Design, and custom design solutions to startups, entrepreneurs, and companies worldwide.
b. These Terms apply to all users of the Service, including visitors, clients, or anyone accessing or using the Service.
c. By using the Service, you represent that you are at least 18 years old and legally capable of entering into binding agreements.
2. Intellectual Property
a. All content, features, designs, code, visuals, graphics, and other materials provided through the Service are the exclusive property of Framer Labs or its licensors and are protected by copyright, trademark, and other applicable intellectual property laws.
b. Nothing in these Terms grants you any right or license to use any of Framer Labsโ intellectual property without express written permission.
c. You may not reproduce, distribute, publicly display, modify, or create derivative works from any content from our Service unless explicitly authorized.
d. Misuse of our intellectual property or brand assets may result in legal action and liability for damages.
3. User Accounts
a. To access certain features of the Service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
b. You agree to provide accurate, current, and complete information and to keep this information updated at all times.
c. Framer Labs reserves the right to suspend or terminate accounts that contain inaccurate, fraudulent, or misleading information, or that are used in violation of these Terms.
d. You agree to notify Framer Labs immediately of any unauthorized use of your account or any security breach.
4. Services and Engagement Terms
a. Framer Labs provides custom Web Design, UI/UX Design, and other digital design services. The scope, fees, timelines, and deliverables for any project will be outlined in a separate written agreement, proposal, or contract agreed upon by both parties. These include but are not limited to our service packages: Lab Design Project and Monthly Lab Maintenance.
b. Framer Labs reserves the right to modify, discontinue, or suspend any part of the Service at any time, with or without notice, provided that this does not affect existing contractual obligations.
c. All design work remains the property of Framer Labs until full payment has been received. Upon full payment, the client will receive the rights to use the final deliverables as outlined in the agreement. Framer Labs retains the right to showcase the work in its portfolio unless otherwise agreed in writing.
5. Fees, Payments, and Refunds
a. All fees for services will be outlined in a written agreement between the client and Framer Labs. Fees are quoted in the currency specified and are payable under the terms set in the contract.
b. Unless otherwise stated, all fees are exclusive of applicable taxes, which will be charged as required by law.
c. Payment is due according to the agreed schedule. Late payments may incur interest at the legal rate or a fixed fee as defined in the agreement.
d. All payments are non-refundable unless explicitly stated otherwise in the agreement. No refunds will be issued for partially completed work in the event of early termination by the client. All work completed up to the date of termination is billable and non-refundable.
e. Framer Labs reserves the right to suspend work or delivery in the event of late or missed payments.
6. Limitation of Liability
a. The Service is provided โas isโ and โas available.โ Framer Labs does not guarantee that the Service will be uninterrupted, error-free, or secure.
b. In no event shall Framer Labs, its directors, employees, contractors, or affiliates be liable for any indirect, incidental, consequential, punitive, or special damages arising out of or in connection with the use or inability to use the Service or any project deliverables.
c. Framer Labsโ total cumulative liability to the client under any agreement, whether in contract, tort (including negligence), strict liability, or otherwise, shall in no event exceed the total amount paid by the client for the specific project giving rise to the claim. Framer Labs shall not be liable for any loss of data, interruption of business, or loss of profits arising from the use of the Service or deliverables, even if previously advised of the possibility of such damages.
7. Indemnification
You agree to indemnify, defend, and hold harmless Framer Labs and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or related to:
Your use or misuse of the Service.
Your violation of these Terms.
Your violation of any third-party rights, including intellectual property or privacy rights.
8. Confidentiality
a. Both parties agree to treat all information exchanged during the course of a project as confidential and not to disclose it to third parties without prior written consent.
b. This clause shall survive the termination of any project or agreement.
9. Data Protection and Privacy
a. Framer Labs complies with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.
b. By using the Service, you agree to the collection and use of personal data as described in our Privacy Policy, which forms an integral part of these Terms.
c. Framer Labs does not sell, rent, or share your personal data with third parties for marketing purposes.
10. Force Majeure
Framer Labs shall not be held liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, labor disputes, supply chain disruptions, or internet service failures.
11. Termination
a. Either party may terminate an ongoing service agreement with written notice under the terms specified in the project contract.
b. Upon termination, the client shall pay for all work completed up to the termination date. No rights to unpaid work are transferred to the client.
12. Governing Law and Jurisdiction
a. These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law principles.
b. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Lisbon, Portugal.
13. Changes to Terms
Framer Labs reserves the right to modify these Terms at any time. The most current version will always be available on our website. Continued use of the Service after such changes constitutes your acceptance of the new Terms.
14. Dispute Resolution
In the event of any dispute, claim, or disagreement arising out of or in connection with the Services, the parties agree to first attempt to resolve the issue through informal negotiation in good faith. If the matter cannot be resolved amicably within 30 days, it shall be submitted to the competent courts in Lisbon, Portugal.
15. Entire Agreement
These Terms, along with any project-specific agreements, constitute the entire agreement between you and Framer Labs regarding the Service and supersede any prior communications, whether oral or written, relating to the subject matter herein.
16. Use of Third-Party Tools and Platforms
Framer Labs may make use of third-party platforms, software, and tools (including but not limited to design tools, website builders, CMS platforms, hosting services, analytics providers, and project management software) to deliver its Services.
You acknowledge and agree that:
a. Such third-party tools are governed by their own terms and conditions and privacy policies, which are independent of Framer Labs.
b. Framer Labs assumes no liability for service disruptions, limitations, bugs, data loss, downtime, or breaches that may result from the use or malfunction of these third-party services.
c. You authorize Framer Labs, where necessary, to act on your behalf to set up, manage, or configure accounts within these third-party tools strictly for the purpose of delivering agreed-upon services.
d. You retain full ownership and access to any accounts created under your name or organization, unless otherwise agreed in writing.
17. Non-Solicitation / Non-Hire Clause
You agree that, during the term of any engagement with Framer Labs and for a period of twelve (12) months following its termination or completion, you shall not, directly or indirectly:
a. Solicit, recruit, employ, or contract any current or former employee, freelancer, consultant, or subcontractor of Framer Labs;
b. Induce or attempt to induce any such individual to terminate their relationship with Framer Labs;
c. Circumvent Framer Labs by engaging directly with any individual or entity introduced through the Service without prior written consent.
Any breach of this clause shall entitle Framer Labs to seek immediate injunctive relief, and you shall be liable to pay liquidated damages equivalent to 100% of the total amount paid to Framer Labs in the twelve (12) months preceding the breach, without prejudice to any further legal remedies.
18. Independent Contractor
a. Framer Labs operates as an independent contractor and not as an employee, agent, joint venture partner, or representative of the client.
b. Nothing in these Terms or in any project agreement shall be construed to create an employer-employee relationship, partnership, joint venture, or agency between the parties.
c. Neither party has the authority to bind the other in any way or to incur obligations on behalf of the other without express prior written consent.
d. You acknowledge and agree that Framer Labs retains full discretion over the manner, method, and means by which services are performed, subject to the agreed deliverables and timelines.
19. No Guarantee of Results
a. You acknowledge and accept that design, branding, and digital creative services are inherently subjective and may not result in measurable or guaranteed outcomes.
b. Framer Labs does not warrant or guarantee any specific business results, including but not limited to increased revenue, traffic, conversions, brand awareness, or user engagement.
c. All deliverables are provided on a best-effort basis, based on the scope and objectives defined in the project agreement. Your success depends on a variety of factors beyond the control of Framer Labs.
d. Any testimonials, case studies, or performance metrics shared by Framer Labs are for illustrative purposes only and do not constitute a promise or prediction of future results.
20. Electronic Acceptance
You agree that your use of the Service, including accepting proposals, contracts, or communications via email or online platforms, constitutes a binding electronic signature and agreement to these Terms, in accordance with applicable electronic signature laws.
21. Subcontractors
Framer Labs reserves the right to engage subcontractors or third-party service providers to fulfill portions of the Service, provided that such parties are bound by similar confidentiality and professional standards.
22. Language
These Terms are written in English. If they are translated into another language for reference purposes, the English version shall prevail in case of conflict or ambiguity.
23. Severability
If any provision of these Terms is held to be invalid or unenforceable by a court of law, the remaining provisions shall remain in full force and effect.
24. Contact Information
If you have any questions about these Terms, please contact us at:
Framer Labs
Email: framerlabs.agency@gmail.com
Phone Number: +351 916 804 747